Every PC we build comes with a one-year labor warranty, extendable to four years of parts-and-labor coverage. Our return and cancellation policy is below, so you know where you stand before you order.
Extended coverage is priced per system and shown in dollars when you configure a PC or request a quote. Add it at the time of purchase, or within 30 days of delivery.
For one year from the delivery date, Byzantium Technologies will diagnose and repair defects in assembly, configuration, and workmanship at no labor charge. Individual components are covered by their manufacturers' warranties; we handle the warranty claim and swap for you, but replacement parts outside of our labor are supplied under the manufacturer's terms.
Extended plans add parts coverage on top of labor for a total of 2, 3, or 4 years from delivery. If a covered component fails under normal use, we replace it with the same model or one of equal or better specification and reinstall it at no charge, including shipping within our service area or a remote-guided swap outside it.
Liquid damage of any kind (we also decline repairs on liquid-damaged devices outside of warranty; we can only attempt to retrieve files to a replacement system); accidental damage (drops, impacts, power surges without a surge protector); intentional or negligent damage; damage from unauthorized modification, overclocking beyond manufacturer specifications, or repairs performed by others; software issues, malware, data loss, or operating-system corruption (we're happy to help with these as a separate service); cosmetic wear; and consumables such as thermal paste after the first year. Peripherals and monitors are covered only by their manufacturers.
Warranty coverage may be voided, and individual claims may be declined, where there is evidence of smoke or vape residue, insect or rodent infestation, liquid exposure or corrosion, removed or tampered seals, or physical damage inconsistent with normal use. Systems arriving in these conditions may also incur a cleaning fee before any inspection can take place.
Call or text (860) 924-8451 or email support@byzantiumtechnologies.com with your name, the build name, and a description of the problem. Most issues start with a remote session; hardware swaps are handled on-site within our service area or by shipping the system to us. Keep your original quote or invoice; it's your proof of coverage.
Warranties stay with the system and transfer to a new owner within the coverage period.
This page summarizes the warranty terms included with your quote. Where they differ, the written quote controls. Terms may be updated for new purchases; the version in effect on your delivery date applies.
Every Byzantium PC is built to order, so our return policy depends on where your order is. We confirm by email when parts have been ordered, so you'll always know which stage you're in.
Cancel for any reason and your deposit is refunded in full. No fee.
Cancel and we refund your payment minus a 15% restocking fee, or minus the actual return and restocking costs our suppliers charge us, whichever is greater. We'll show you those costs before processing the refund.
You may return a system within 14 days of delivery for a refund minus a 15% restocking fee. The system must be complete, undamaged, in its original packaging, and free of smoke, vape, pet, or liquid exposure. Return shipping is at your expense. Refunds are issued to the original payment method within 10 business days of our receiving and inspecting the system.
Software and licenses once activated (Windows, Malwarebytes Premium Antivirus), and services once performed (on-site installation, file transfer, Premium 1:1 clone). Systems with physical damage, modifications, or signs of smoke, vape, pest, or liquid exposure are not eligible for return.
If something fails, that's a warranty matter, not a return. Covered failures are repaired or the component replaced at no charge and with no restocking fee, under the standard or extended warranty described above.
On-site and remote service fees are for the technician's time and are not refundable once the work is performed. Diagnostics by phone or text are free; on-site diagnostic fees are non-refundable. Parts installed during a repair carry the manufacturer's warranty, which we manage for you.
A deposit is required to begin a build. It is fully refundable before parts are ordered, and treated as part of your payment under the stages above once they are.
This policy is provided before purchase, in your quote email, and on your invoice. Questions about a return: sales@byzantiumtechnologies.com or (860) 924-8451.
The standard warranty covers our labor. Parts are covered by each manufacturer's warranty (typically 2–5 years on most components), and we manage that claim for you. Extended plans add our own parts coverage so there's no waiting on a manufacturer.
Yes. Opening the case doesn't void coverage. Damage caused by a DIY upgrade isn't covered, and parts you add aren't covered under our plan, but everything we installed still is.
Vape and smoke residue coat fans and heatsinks and cause failures that aren't manufacturing defects, so claims showing that residue can be declined. Pet hair is fine; we recommend a dust-filter clean every few months. Evidence of insects or liquid will void coverage.
Software, malware, and data are outside the hardware warranty. Malwarebytes Premium Antivirus is a separate add-on, and we offer remote clean-up and backup setup as services.
Yes. Outside our service area, repairs are handled by remote diagnosis and either shipping the system to us or shipping you a replacement part with a guided swap.